Privacy Policy

At LUMEA LABS, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding your information.

1. Information We Collect

We may collect the following types of data:

• Contact details such as your name, company name, email address, and phone number.
• Technical data such as IP addresses, browser type, device information, and operating system.
• Usage data, including the pages you visit, time spent on the site, and interactions with forms or downloads.
• Information voluntarily provided through contact forms, surveys, or service requests.

2. How We Use Your Data

Your data helps us operate and improve our services. Specifically, we use it to:

• Respond to inquiries, provide support, and deliver requested services.
• Process payments and manage billing.
• Analyze website performance and optimize user experience.
• Send updates, offers, and newsletters (only with your consent).

3. Legal Basis for Processing

We process personal data under one or more of the following lawful bases: consent, contract performance, legal obligation, and legitimate interest in operating our business securely and efficiently.

4. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. When data is no longer needed, it is securely deleted or anonymized.

5. Cookies and Analytics

Our website uses cookies to enhance navigation and gather analytics about usage trends. You may disable cookies through your browser settings, though this may affect site functionality.

6. Data Sharing and Third Parties

We may share your data with trusted third-party providers who help us deliver services — such as payment processors, hosting partners, or analytics platforms. They are contractually obligated to keep your data secure and confidential.

7. Security

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Despite our efforts, no online system is completely secure, and you acknowledge this inherent risk.

8. International Transfers

Your data may be transferred to and processed in other countries where our partners operate. When this happens, we ensure appropriate safeguards such as contractual clauses or equivalent data protection measures.

9. Your Rights

Depending on your jurisdiction, you have the right to access, correct, delete, or restrict your personal data. You may also withdraw consent or object to processing at any time by contacting us at info@lumealabslimited.com.

10. Policy Updates

This Privacy Policy may be updated periodically. The latest version will always be available on this page, with the “Last Updated” date clearly shown. Continued use of our site indicates your acceptance of any changes.

11. Contact

If you have questions or concerns about how we handle your information, contact our Data Protection Officer via info@lumealabslimited.com or write to LUMEA LABS, London, UK.